This website is operated by Getontrip Travel Company. Throughout the site, the terms “we”, “us” and “our” refer to Getontrip Travel Company and “you” refer to User or Consumer or individual identity. Getontrip Travel Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
These Terms and Conditions constitute the entire agreement between you and Getontrip Travel Company with respect to this website and it supersedes all communications and proposals, whether electronic, oral, or written, between you and Getontrip Travel Co. with respect to this website.
- Passengers name on their airline ticket have to match their passport or other universally accepted government ID.
- Tickets are nontransferable and name changes are not allowed. Other conditions, like no- show/Minimum/ maximum stay etc., may apply.
- Where applicable, local airport taxes will be collected at time of check-in.
- Checked baggage allowance varies as per airline rules and conditions, please reconfirm before departure.
- Please ensure passport and visa are valid for travel. You are responsible for complying with the laws, regulations, and travel requirements of countries or origin, destination and transit.
- Passengers are required to Check In at least 3 hours prior to departure for flights, else will be considered as a NO SHOW.
- Kindly reconfirm your flights 5 days or at least 72 hours prior to flight departure as flight timings may change.
A reservation is not complete until ticketed. Fares are subject to availability at time of ticketing. To protect our customers from unauthorized charges, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/credit charge will be accepted. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
Infants must have a valid proof-of-age documents showing that the infant is less than two years old and should be still under 2 on the returning portion. Please carry VALID travel documents such as Passport, PR Cards, Visa, etc. Please ensure that all your travel documents are in order as advised. If visa is required, please check if it is still valid. All original OCI/POI card holders need to carry passports with the stamped OCI. Non-Indian passport holders require visa. Please
verify with your transit point or destination of visa is required. Entry to another country may be refused even if the required information and travel documents are complete. Getontrip Travel Company is not responsible for any issues related to invalid or missing travel documents. The living standard and practices at the destination and the standards and conditions there with respect to the provision of utilities services and accommodation may differ from those found in
Canada. When accompanying children not your own please carry a no objection notarized letter in both directions. Getontrip Travel Co. cannot assume responsibilities for and will not compensate passengers for matters beyond our control viz bankruptcies, overbooking and or changes made by the carrier.
Please make sure you have read and understood these general terms and conditions.
1. Responsibility of Getontrip Travel Company
Getontrip Travel Co. makes every effort to ensure the accuracy of information provided on this Web site.
Getontrip Travel’s sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.
After you have completed your booking on the web site, you will promptly receive an invoice from Getontrip Travel and Getontrip Travel will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions.
2. User’s Responsibility
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.
You also confirm that all information supplied by you, members of your family and/or fellow travelers is true and accurate.
Travel Documents
It is your responsibility to enquire on, and obtain, all required travel documents. Getontrip Travel is not liable for any and all consequences of inappropriate or missing travel documents.
A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent travelling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not travelling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry into another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, you may wish to visit www.voyage.gc.ca. If you have questions
regarding required travel documents, please contact our Getontrip Travel experts.
3. Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Getontrip Travel Company. We never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Getontrip Travel Co. (whether by e-mail, fax, telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through us, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While we makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, We may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
4. Prices and Payment Methods
All prices, unless specified otherwise, are in Canadian dollars. Prices may be increased at any time and for any reason. For British Columbia residents, in accordance with applicable regulation, where there is an increase of more than seven per cent (7%) in the price of services after a deposit has been paid for said services, and such price increase does not result from an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer has the right to cancel and receive a full refund. If you are a resident of Québec, an amount of $1 per $1,000 of purchased travel services, representing your contribution to the Fonds d’indemnisation des clients des agents de voyages (indemnity fund for clients of travel agencies), will be added to your invoice.
Residents of Canada and the United States of America may pay on-line or by telephone using Visa, American Express, MasterCard credit cards or Interac. Some agencies might not accept all the credit cards mentioned before.
Some banks and credit card companies impose fees for international or cross border transactions. In addition, some banks and card companies impose fees for currency conversion. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction.
In some cases, you may be charged and billed in multiple transactions totaling the final total price as discussed due to our payment contracts with the Airlines.
The travel products and services you reserve must be fully paid at the time of booking. Your credit card account will be debited and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking terms and conditions whether or not you have manually signed an invoice or receipt.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Booking of travel services constitutes a contract between the customer and Getontrip Travel Company.
Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Getontrip Travel Company may charge a reasonable fee for any booking cancellation or modification.
5. Delivery of Documents
After you have reserved your trip on the Web site or with us, We will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including e-ticket, hotel voucher and car rental information, where applicable.
Reception of this invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. Please contact Getontrip Travel Company immediately upon receipt of your invoice if you note any discrepancies, failing which we shall not be liable for any errors and/or omissions related to your booking.
6. Travel Insurance
Getontrip Travel Company strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance.
7. Liability for Products & Services and Customer Advisory
You acknowledge that Getontrip Travel Company acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you.
Consequently, We cannot be held liable towards you or your fellow travelers for the services rendered, and/or the products offered, by such third party providers. We shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.
Outside of Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.
8. Images
Images featured on this Web site are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
9. Applicable Laws
This agreement is governed by the laws of the Province of British Columbia and you hereby submit and attorn to the jurisdiction of the courts of Law.
10. Contact Information
If you have any questions regarding your booking, please contact us at +1 778 997 1345 or email us at info@getontrip.com.